Acceptable Use Policy

Purpose and scope

This Acceptable Use Policy sets out what you may not do with our Services. It applies to you, to every user of your account, and to anyone to whom you resell or provide access. It forms part of our Terms of Service.

The prohibitions here exist for two reasons: to keep the platform safe and available for every customer on it, and to keep both parties on the right side of UAE law — in particular Federal Decree-Law No. 34 of 2021 on Countering Rumours and Cybercrimes, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and the regulatory framework administered by the Telecommunications and Digital Government Regulatory Authority.

Prohibited activity

Unlawful content and conduct

• Anything unlawful under UAE federal or emirate law, or that facilitates unlawful activity.
• Content that insults religion, incites hatred or sectarian discord, or defames the UAE, its leadership, symbols or institutions.
• Pornographic, obscene or sexually exploitative material, and any material depicting the sexual exploitation of children.
• Content promoting terrorism, extremism or violence, or supporting a proscribed organisation.
• Gambling operations, and unlicensed financial, payment or virtual asset services.
• Circumvention of lawful content restrictions applied in the UAE, or the provision of services designed to do so.

Security and network abuse

• Unauthorised access, penetration testing or vulnerability scanning of systems you do not own or have written authorisation to test — including our own platform, unless authorised in writing.
• Distribution of malware, ransomware, exploit kits or command-and-control infrastructure.
• Denial-of-service attacks, amplification or reflection abuse, or participation in a botnet.
• Deliberate interference with network infrastructure, including IP or BGP hijacking and address spoofing.
• Cryptocurrency mining without our prior written consent, on any plan.
• Open relays, open resolvers or open proxies left unsecured.

Email and messaging

• Unsolicited bulk commercial email, whether sent from our platform or advertising a resource hosted on it.
• Sending to purchased, scraped or otherwise non-consented lists.
• Forged headers, misleading sender identity or falsified routing information.
• Operating a mail service without functional abuse handling and unsubscribe mechanisms.

Data protection

• Processing personal data without a lawful basis under the PDPL.
• Deploying surveillance, tracking or biometric identification capability without the legal authorisation and notices UAE law requires.
• Transferring personal data outside the UAE otherwise than in accordance with the PDPL.

Resource abuse

• Consumption that materially degrades service for other customers.
• Circumventing account limits, quotas, billing controls or trial restrictions.
• Reselling capacity in a manner not permitted by your agreement.

Your responsibilities

• Secure your instances, applications and credentials, and apply security updates within a reasonable period.
• Maintain accurate contact details, including a monitored technical and abuse contact.
• Respond to abuse reports we forward to you within 24 hours.
• Ensure any content you host complies with UAE law, including where you are hosting on behalf of others.
• Hold any licence, permit or regulatory approval your activity requires in the UAE.

How we enforce this policy

Where we identify or receive a credible report of a breach, our normal sequence is: notify you, require remediation within a stated period, and escalate only if it is not remediated.

We will act immediately, without prior notice, where the activity presents an active threat to the platform, to other customers or to third parties, where it involves child sexual exploitation material, or where a UAE authority or court directs us to act. Immediate action may include null-routing traffic, suspending an instance, or suspending the account.

We may report unlawful activity to the competent UAE authorities and will comply with lawful orders. We do not issue refunds or service credits for downtime resulting from enforcement action properly taken under this policy.

To report abuse originating from our network, email support@cloudtechtiq.com with the subject line “Abuse report”, including timestamps in GST, source and destination IP addresses, and relevant log extracts.

Appeals

If you believe enforcement action was taken in error, contact support@cloudtechtiq.com within 10 business days with the account reference and the basis of your appeal. Appeals are reviewed by someone who was not involved in the original decision, and we will respond within 5 business days.

Changes

We may update this policy as legal requirements and abuse patterns change. Material changes take effect 30 days after notification, except where an immediate change is required by law.